Frequently Asked Questions

General Questions

Why should I use Private Packs Personal Pads?

Heating and cooling therapies are effective treatment methods to reduce swelling, ease discomfort, and promote healing. What makes Private Packs unique is the shape of our pads. They’re reusable and can be used down after vaginal childbirth, episiotomy, cosmetic procedures, beauty services such as bikini & Brazilian waxing, sports trauma, sexual activity, yeast infection, STIs, pelvic floor physical therapy, saddle numbness, as a part of your regular self-care routine and more.

Why are Private Packs better than store-bought or homemade cool/heat packs?

Frankly, standard cool/heat packs were not designed to use on the genitals. With our patented design, we kept your lifestyle in mind. Private Packs are lightweight and sleek, with a comfortable fit. They are the only cool and heat option specifically designed to use on your privates that is currently on the market.

Where are Private Packs made?

Private Packs are designed in Brooklyn, NY, and made in China using American manufacturing specifications and quality control. Our goal is to be 100% Made in America in the future.

Can a man use this product?

Although we designed our pads for vulva owners to use, we believe everyone has a right to soothing hot or cold comfort and relief. As for the non-vulva owners, we will produce a penile region pack soon, so let us know if you want one.

Getting Started

How long should I use it?

Many health professionals recommend continuous use for 20 minutes on and then 20 minutes off. This procedure can be repeated as needed.

How long will the temperature last?

The pads are designed to deliver temperature for up to 20 minutes. This time may be lengthened or shortened because of ambient temperature, clothing, or body temperature. If you are unsure about your personal recommended treatment time, please consult a medical professional before use.

Does one pack size fit all?

While everyone’s bodies are different, we based the dimensions on scientific research to ensure that they comfortably fit as many people as possible. Our currently available size is equivalent to L/XL full underwear and covers the entire external genitalia from the clitoris to the anus.

Will my pack break if I sit on it?

You may sit on it or lay down while the Private Pack is in place. However, they CAN be punctured, so beware of sharp fingernails, zippers, undergarments with metal components, or other sharp objects.

If I use lube or oil on myself, will it destroy my Private Packs?

You can use your favorite water or silicone-based lubricants, oils, or other liquid such as witch hazel with your Private Packs. Please keep them away from acetone-based liquids such as nail polish remover.


How do I clean my Private Packs?

They can be washed with soapy water, then air-dried, or dried with a non-abrasive cloth or paper towel. They should be cleaned after every use. Follow the instruction manual provided with your product.

How long should I place my Private Pack in the freezer?

It should be kept in the freezer for 2 - 2.5 hours before use. The time may vary depending on your freezer temperature, make, or model.

I don’t own a microwave. How can I heat my Private Packs?

Completely submerge the heating pad in water that has been boiled.

What are the pads made from?

Both heating and cooling pads are made with California Prop 65 safe PVC. The gel contains water and Carboxymethyl Cellulose (CMC) powder. CMC powder is widely used in ice cream and bakery products. However, everyone has different levels of sensitivity, and as such, our product may cause an allergic reaction or irritation in susceptible individuals. Discontinue use if the pack is damaged or ruptured in any way. If ingested, please immediately contact your physician or a poison control center in your area.

Can the pads cause frostbite or burns?

While exposure to cold and heat can ease pain and swelling, if left on the skin for too long, it may cause bodily injuries. Do not use the pads for longer than indicated, and please use the provided sleeve to be a barrier between the pad and your skin.

Note: Everyone has a different tolerance for cold and hot temperatures. Therefore, we recommend removing the pack from your skin if it causes any discomfort.

What health conditions should I consider before using the personal pads?

Please check with your physician before using Private Packs if you are concerned you might be at risk or if you have an open cut.

How should I store my Private Packs?

It is recommended that they be stored in the freezer or fridge.

The gel seems to be disappearing over time. Is that normal?

The gel inside your pad will eventually breakdown down due to normal wear and tear. This is perfectly normal, and the pad is still very much usable. Once the gel inside the pad begins to dissipate, it may be time to replace it with a new pad.

Can I use the pad during sex?

While we’re flattered that you are considering using our products during your intimate moments, our products are not meant to be used during sex. Before sex is good or after sex, just not during sex.

Can children use Private Packs?

No, our products are intended to be used by adults only.

I ate some of the gel. What should I do?

Our gel is non-toxic, but it is NOT meant to be ingested. Please immediately contact your physician or a poison control center in your area.

My pad has been punctured. Can I fix it?

Please safely dispose of your pack if there is a break in the pouch and order a new one.

Are my pads machine washable?

Our reusable pads are machine washable but do not place them in the dryer. Please do not put our pads in a washing machine or dryer. We cannot be held responsible for any damage to your washer/dryer, pads, or any bodily harm you may experience if you continue to use our pads after it has been in the washing machine and/or dryer.

They can be washed with soapy water, then air-dried, or dried with a non-abrasive cloth or paper towel. The pads and reusable protective sleeves should be cleaned after every use. Follow the instructions provided in the Instruction Manual provided with your product.

Can I share my Private Packs with someone else?

Even though sharing is caring, in this case, we do not recommend sharing our products. They are meant to be used by you, so go ahead and be selfish. But you can share the word. Recommend our products to a friend instead of handing them your own.

Protective Sleeves

What materials are used to make the light absorbent reusable protective sleeves?

Our reusable protective sleeve is made with 65% Modal fabric, a super soft fiber made from beechwood trees, 65% rayon made from wood pulp, a naturally occurring, cellulose-based raw material, and 5% spandex ensure it keeps its shape.

Why are reusable protective sleeves white?

We chose white for a practical reason. The color of our discharge is an excellent indicator of what’s going on with our bodies. We wanted to make sure you can still see your discharge color in case it’s something you need to communicate with a doctor, nurse, or very close friend.

How much liquid can the protective sleeves hold?

Very little. Note: The sleeves are a barrier between you and the product. The sleeves are not meant to replace a sanitary napkin or incontinence pad.

What is the sleeve drying time?

Approximately 3-3.5 hours, depending on the ambient temperature.